FAQ

Here you can find the frequently asked questions in one place.
If you did not find the answer, please contact us by e-mail at [insert email].

CHECK-IN & CHECK-OUT

1. What time is check-in and check-out?
   Check-in starts at 14:00 and check-out is by 11:00.

2. How much is the climate resilience fee?
   2 € per room per night (information for 2026), payable upon arrival at reception for direct telephone bookings, while for online bookings it will already be included.

3. Do you offer late check-out?
   Yes, upon availability. Please check with reception for availability and rates.

4. Is there a shower room after check-out?
   Yes, there is. You can book it a day before your departure at reception.

WI-FI

1. Is there Wi-Fi in the hotel?
   Yes, free Wi-Fi is available in all public areas and rooms.

2. How do I connect?
   You will receive a secret code upon check-in.

ROOMS & AMENITIES

1. What facilities are in the room?
   All rooms include A/C, LCD TV, free Wi-Fi, coffee/tea facilities, mini fridge, full mirror, cotton & beach towels, WC/shower, hairdryer, and bath amenities.

2. Is bottled water provided?
   Yes, one large bottle upon arrival.

3. How often are rooms cleaned?
   Daily cleaning; towels changed daily, linen three times per week.

HOTEL FACILITIES

1. Is there an ATM?
   Yes, 100 m from the hotel.

2. Is there a mini market?
   Yes, 100 m from the hotel.

BEACH

1. Do you provide beach towels?
   Yes, free of charge.

2. What facilities are on the beach?
   Free sunbeds, a shower, and a beach bar.

RESTAURANT RESERVATIONS

1. Do we need to book the à la carte restaurant?
   Yes, it is needed on nights with live music.

2. Do you cater for gluten-free?
   Yes.

3. How do I inform about allergies?
   Please notify reception upon check-in.

4. Are there vegetarian options?
   Yes.

5. Do you cater for vegans?
   Yes.

CARE FOR INFANTS

1. Do you provide baby cots?
   Yes, free for children under 2.

2. Bottle warmer/sterilizer?
   No.

3. Diapers in the mini market?
   Yes.

4. Meals for babies?
   Boiled vegetables or puree are available; contact the restaurant maitre for more.

♿ DISABLED FACILITIES

1. Rooms for guests with disabilities?
   No.

2. Wheelchair accessibility?
   Not recommended; many steps and no ramps.

3. Mobility issues?
   Not recommended; steps throughout hotel. Only main building has an elevator.

4. Shower or bathtub?
   All rooms have showers.

VARIOUS

1. Do you arrange excursions?
   Yes, through our partner or reception.

2. Are pets allowed?
   No.

3. Car rental?
   Yes, contact reception.

4. Bike rental?
   Yes, through our partner – ask reception.